1. INTRODUCTION

fantasyhiroes.com is used as a single entity anywhere in this document and all sections of T&C, should mean and constitute of www.fantasyhiroes.com.in and fantasyhiroes.com mobile apps (Android and iOS).

The fantasyhiroes.com is neither affiliated by nor associated to any sort of private or government Sports leagues and tournaments and is neither related and nor claims any official status with any of the official or non-official sports team or sportsperson unless otherwise stated by the organization.

It is mandatory for fantasyhiroes.com users to follow the Terms & Conditions of fantasyhiroes.com while using the services provided by fantasyhiroes.com :

Your use of the products and/or services on the Portal (hereinafter referred to as “Services”) currently offered or to be offered in future by fantasyhiroes.com Games Private Limited, its subsidiaries, affiliates, licensors, associates and partners (hereinafter referred as “fantasyhiroes.com ”) through the Portal www.Website, (hereinafter referred as “Website” or “Websites”) and the fantasyhiroes.com apps (hereinafter referred as “App” or “Apps”), are all subject to and governed by these Terms of Use, Privacy Policy, FAQ, Promotions, Deposit Funds and Personal sections collective or respectively for each Website including the sub-sections of these sections on the Website and App, as the case may be (hereinafter referred as “Terms”).

The Terms will be binding on you. You agree that Services offered on the Website can be accessed only in accordance with the Terms and you shall be responsible to comply with the Terms at all times. You are responsible to be aware of and agree to abide by the Terms as published and periodically amended or modified by fantasyhiroes.com .

If any of the Terms mentioned in this Terms & Conditions are determined to be invalid, void, unenforceable or unlawful for any reason by any judicial or quasi – judicial body in India, it shall not have any bearing on the validity and enforceability of the remaining Terms. Our failure or delay to act or exercise any right or remedy with respect to a breach of any of the Terms by you shall not be construed as a waiver of our right to act in respect to the said breach or any prior, concurrent, subsequent or similar breaches. If a challenge, promotion, game, event, competition or tournament is organized by us, it shall be governed by the Terms and any supplementary terms and conditions which may be specifically applied for that challenge, promotion, game, event, competition or tournament.

Applicability

BEFORE REGISTERING WITH US, YOU SHOULD CAREFULLY READ AND REVIEW THESE TERMS PROVIDED ON fantasyhiroes.com SITE WHICH ARE APPLICABLE TO ALL SERVICES ON THE PORTAL AND ALSO THE PRODUCT-SPECIFIC CONDITIONS AND RULES APPLICABLE TO SPECIFIC OFFERINGS.

 

  1. INTELLECTUAL PROPERTY
  • The fantasyhiroes.com app comprises of a group of content solely developed by fantasyhiroes.com , the partners of fantasyhiroes.com , licensors, associates and/or Users of fantasyhiroes.com . The partners, licensors, associates of fantasyhiroes.com and/ or fantasyhiroes.com itself hold the intellectual property rights (“Intellectual Property Rights”) in all software underlying Website and entirely owns the features and material published on website, including (but not limited to) games, challenges, software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and animation. The users are not permitted to modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or exploit any of the materials or content published on website in any manner, either in whole or in part until and unless users have written license from fantasyhiroes.com team or authorities.
  • The users of fantasyhiroes.com hold the sole responsibility of all the materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit or otherwise make available on Website (“Users’ Content”). The users of fantasyhiroes.com assures that they hold and own all the Intellectual Property Rights in the User’s Content and that none of the material uploaded or posted by the users as a part of the User’s content does not hurt or harm any of the third-party rights. The user also assures not to use or display any of the names, logos, labels, trademarks, copyrights or intellectual and proprietary rights of any third party associated with or present on Website. The users further accept and agree that fantasyhiroes.com , its directors, employees, affiliates assign and hold harmless and unanswerable towards any and/or all sort of costs, damages, loss and harm including towards litigation costs and counsel fees, in case of any claims made by any third party following the display or use of the names, logos, labels, trademarks, copyrights or intellectual and proprietary rights on website, through the User’s omissions.
  • The users of fantasyhiroes.comfantasyhiroes.com by accepting the terms and conditions permit fantasyhiroes.com and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform or display, transfer, transmit, and/or publish Users’ Content for any of the following purposes:
    • displaying Users’ content
    • distributing Users’ content, either electronically or using other media, to other Users who may seek to download or otherwise acquire it, and/or
    • This shall apply to the distribution and the storage of Users’ Content in any form, medium, or technology.
  • Users consent to receiving communications such as announcements, administrative messages, and advertisements from fantasyhiroes.com or any of its partners, licensors or associates.

 

  1. USAGE OF WEBSITE
  • An individual using the services offered by Website or the App by participating in various challenges and, games (including online fantasy sports gaming), organized on the fantasyhiroes.com platform (“challenge(s)”) are bound to follow these Terms and Conditions, and all other rules, regulations, and terms of use defined by the fantasyhiroes.com authorities.
  • The fantasyhiroes.com authorities have all the rights to modify or change the already defined Terms and Conditions, rules, regulations, and terms of use at any point in time, by posting the same on Website. fantasyhiroes.com constitutes the acceptance and agreement of the individuals using fantasyhiroes.com services towards time to time amendments that can be made in the Terms and Conditions, rules, regulations, and terms of use already defined by fantasyhiroes.com . The users can be informed about the amendments in these Terms and Conditions, rules, regulations, and terms of use by sending an email to the User’s registered email address or posting notifications in the User accounts. In a circumstance wherein the user disagrees or does not accepts the amendments in the Terms and Conditions, rules, regulations, and terms of use can use the options provided in such an email or notification to indicate their non-acceptance within a defined time frame. If a user fails to indicate his/ her non-acceptance of the amendments within the defined time period the users are bound to accept the changes or modification in these Terms and Conditions, rules, regulations, and terms of use. In case the user disapproves/ rejects to accept the amendments in these Terms & Conditions, rules, regulations, and terms of use, then fantasyhiroes.com at its sole & absolute discretion can refrain the user from using the services & Features provided by fantasyhiroes.com .
  • Various services offered by fantasyhiroes.com might be associated with additional rules and regulations formulated in that respect. If the Terms and Conditions are inconsistent with the additional conditions formulated, the additional conditions shall prevail.
  • fantasyhiroes.com may, at its sole and absolute discretion:
    • Restrict, suspend, or terminate any User’s access to all or any part of Website;
    • Change, suspend, or discontinue all or any part of the features;
    • Deactivate or delete a User’s account and all related information and files on the account;
    • Reject, move, or remove any material that may be submitted by a User;
    • Move or remove any content that is available on Website;
    • Establish general practices and limits concerning use of Website.
    • Revise or make additions to the roster of players available for selection in a Challenge on account of revisions to the roster of players involved in the relevant Sports Event.
    • Assign its rights and liabilities to all User accounts here under to any entity (post intimation of such assignment shall be sent to all Users to their registered email ids)
  • fantasyhiroes.com holds all the rights to restrict, suspend or terminate a user’s access to all or any part of Website provided by fantasyhiroes.com , deactivate or delete user account and information, delete user content without any prior notice to the user if any user is found or believed to be breaching the Terms and Conditions defined by fantasyhiroes.com or using Website provided by fantasyhiroes.com illegally or inappropriately. Further, fantasyhiroes.com is authorized to take any technical or legal action against the user if necessary.
  • In the event of suspension or deletion of a user’s account due to negligence on the part of fantasyhiroes.com , then, the company shall repay the platform fee charged, without any delay. However, no refund would be made in case of suspension or removal due to:
    • The breach of the Terms and Conditions defined by fantasyhiroes.com ; or
    • Any circumstances beyond the reasonable control of fantasyhiroes.com .
  • The users hereby accepting the Terms and Conditions of fantasyhiroes.com agree to receive communications including announcements, administrative messages, and advertisements from fantasyhiroes.com or any of its partners, licensors or associates.

 

  1. THIRD PARTY SITES, SERVICES, AND PRODUCTS
  • There may be various links to other Internet sites owned and operated by third parties on Website which may contain different conditions for users’ use of the site. The fantasyhiroes.com authorities do not hold any control or responsibilities for internet sites apart from Website, and thus, it shall not be held responsible for any content posted on any third-party Internet site. Further, the involvement of fantasyhiroes.com with any of the third-party content or links to third-party Internet sites is not related to any sort of endorsement by fantasyhiroes.com of such third-party Internet site.
  • fantasyhiroes.com is neither associated with nor responsible for the correspondence, transactions, and all other related activities between the user and third parties including payment providers and verification service providers on Website. The users’ involvement with third parties is entirely dependent on the terms and conditions, policies and services terms of these third parties and the users are solely responsible for reviewing the policies, terms and conditions, and the service terms of these third parties before transacting or availing any of the services. Accepting the Terms and Conditions of fantasyhiroes.com the users agree that fantasyhiroes.com is not responsible for any sort of damage or loss faced by the users due to any sort of transactions, correspondence and all related activities with any of the third parties. Any questions, complaints, or claims related to any third-party product or service should be directed to the appropriate third party. fantasyhiroes.com shall hold no responsibility on the outcome of such questions, complaints, or claims.
  • Website comprises a group of content created and posted by either fantasyhiroes.com as well as various third parties. fantasyhiroes.com does not hold responsible for the accuracy, integrity or the quality of the content created and posted by any of the third parties and such content may not be relied upon by the Users in terms of using the Features provided by the fantasyhiroes.com platform or taking part in any of the challenges hosted on the fantasyhiroes.com platform.

 

  1. PRIVACY POLICY

All user information collected by fantasyhiroes.com in terms of personal details and payment information at the time of registration is subjected to the Privacy Policy of fantasyhiroes.com which can be reviewed by the users at Privacy Policy.

  1. USER CONDUCT
  • The Terms and Conditions, rules, regulations and terms of use defined by fantasyhiroes.com for its users are mandatory to be followed by the users and in an event if the user fails to follow the Terms and Conditions, rules, regulations, and terms of use adequately the authorities of fantasyhiroes.com holds all the rights to take action against such user, which might include (but not limited to):
    • Restricting, suspending, or terminating any User’s access to all or any part of Website and/or App;
    • Deactivating or deleting a User’s account and all related information and files on the account; or
    • Refraining from awarding any winning(s) to such User.
  • By accepting the Terms and Conditions of fantasyhiroes.com , the individual’s using services provided by fantasyhiroes.com agree to provide true, accurate, current and complete information while registration and at other times when demanded by fantasyhiroes.com . The users further provide their consent to keeping their registration information updated at all times.
  • A single user is permitted to register or operate only one user account with fantasyhiroes.com (inclusive of both web & app).
  • The individuals using the services provided by fantasyhiroes.com provide their consent for receiving all the communications from fantasyhiroes.com by marking e-mails from Website as part of their “safe senders” list. In an event, if any of the emails sent by fantasyhiroes.com remains unread by the user because of being sent to the Spam or Junk folders, fantasyhiroes.com shall not be held responsible.
  • Any sort of password issued by fantasyhiroes.com to any of the individual using the services provided by fantasyhiroes.com are confidential and should not be shared by the users with anyone else. It is the sole responsibility of the users to maintain the confidentiality of their accounts and passwords. The users offer their consent by agreeing to the Terms and Conditions of fantasyhiroes.com to inform fantasyhiroes.com about any unauthorized use of their passwords or accounts or any other breach of security.
  • The user is solely responsible for the security and confidentiality of his/her payment accounts linked to his/her fantasyhiroes.com account. In case of any misuse of the linked payment accounts of the user, fantasyhiroes.com shall not be held liable; further, such misuse of the linked payment accounts of the user should be reported to fantasyhiroes.com as soon as it comes to the notice of the user.
  • The users ensure to exit or log-out, as the case may be, of their accounts after the completion of each session. In case of any sort of loss or damage faced by the user due to the failure of abiding these rules and regulations, fantasyhiroes.com shall not be held responsible.
  • The individuals using services provided by fantasyhiroes.com should neither conduct nor assist the usage of cheats, exploits, automation, software, bots, hacks or any unauthorized third-party software specifically formulated for modifying or intervening with Website and/or App Features and/or fantasyhiroes.com experience.
  • The individuals using services offered by fantasyhiroes.com platform provides their consent of not copying, modifying the technology and software associated with fantasyhiroes.com and Fun Features. Further, the users accept not to , assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to anyone of the associated technologies and software.
  • The Terms and Conditions of fantasyhiroes.com bounds the users to neither modify nor become a cause of modification of any of the files, technology or software associated with fantasyhiroes.com .
  • The users consent not to disrupt, overburden, or promote any kind of disruption or overburden to:
    • The servers or computers offering or supporting fantasyhiroes.com services or Fun Features.
    • The enjoyment of Website’s Features by other Users or persons.
  • The Terms and Conditions of fantasyhiroes.com do not permit the user to attain any sort of unauthorized access to the User accounts, Servers or networks associated to Website’s and/or App Features by any means except the user interface provided by fantasyhiroes.com . The user must not indulge in activities like circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software associated with the features provided by fantasyhiroes.com .
  • The users provide their acceptance for not using the fantasyhiroes.com platform for any sort of inadequate activities including (but not limited to):
  • To engage in any obscene, offensive, indecent, racial, communal, anti-national, objectionable, defamatory or abusive action or communication;
  • To harass, stalk, threaten, or otherwise violate any legal rights of other individuals;
  • To Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person’s computer, Website, any software, hardware, or telecommunications equipment;
  • To advertise, offer or sell any goods or services for any commercial purpose on Website without the express written consent of fantasyhiroes.com ;
  • To Transmit content regarding services, products, surveys, challenges, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
  • The users are bound to accept that they will neither support or conduct any sort of attack including (but not limited to) distribution of a virus, denial of service, or other attempts to interrupt the services provided by fantasyhiroes.com or the use or enjoyment of other fantasyhiroes.com users.

 

  1. REGISTRATION
  • In order to register for the Challenge(s), Participants are required to provide the following information accurately:
    • E-mail address
    • Password
    • State/Province
    • Mobile
  • The people participating in activities, services or features provided by fantasyhiroes.com are required to provide their approval stating they have carefully read all the terms and conditions and will comply with all the rules, regulations and terms of use of fantasyhiroes.com .
  • The participants, who are resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Tamil Nadu, Andhra Pradesh or Nagaland, shall not be permitted to play paid game on fantasyhiroes.com . They can play free games on the platform but will not be allowed to make any sort of transactions on the platform.
  • In case of audits from fantasyhiroes.com , if a user is found to be a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland but not stated at the time of registration then fantasyhiroes.com at its sole and absolute discretion holds the rights to take action against such user including (not limited to) blocking of user account, deletion or deactivation of user account, and reset the user account to base/initial level by deleting all the logs, refers & reducing the amount present in the User Account to “zero.”
  • The eligible participants (who are above the age of 18 years) who have successfully completed their registration process by entering valid and adequate information in the registration form are sent a confirmation email comprising their login details.
  • In case of PAN card verification, any scanned image of a photocopy of the users’ PAN card will not be acceptable. For PAN card verification it is mandatory to upload a full image of the original PAN card.
  • In case, the user is uploading an E-PAN card for PAN card verification process then it is mandatory to upload a full scanned image of the E-PAN card (both front and back).

 

  1. CHALLENGE(S)
  • The fantasyhiroes.com platform conducts various challenge(s) for Fantasy Cricket and Fantasy Football. The challenges conducted by fantasyhiroes.com allows the users to participate by creating their own user-to-user fantasy challenge(s) comprising of players involved in the match (as applicable), series or tournament to which the online fantasy sports gaming relates. The so formed team of players are given points on the basis of their performance at the end of a designated match. The user whose team attains the higher points will be declared as the winner of the challenge. The Challenge(s) organised would comply to the Terms and Conditions, rules and regulations mentioned below:
    • Rules and regulations in relation to any payments made to participate in the Challenge(s); and all Participants agree to abide by the same.
  • fantasyhiroes.com presently offers both unpaid & paid versions of the challenge(s). The users can participate by either paying a pre-defined amount on the relevant Challenge page as a part of challenge entry amount or play a zero value challenge. The user whose team attains higher points will be declared as the winner of the challenge.
  • An individual is authorized to make multiple challenges for participating in Challenge(s) conducted by the fantasyhiroes.com platform. The users can also accept a pre-existing challenge created by another user to enter into the challenge. fantasyhiroes.com is authorized to limit the number of multiple challenges a single user account can create or accept.
  • fantasyhiroes.com is authorized to charge a pre-defined challenge entry amount for allowing the users to access the Features in relation to the Challenge(s). In the event that a user is found to be a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland but not stated at the time of registration then fantasyhiroes.com at its sole and absolute discretion holds the rights to take action against such user including (not limited to) blocking of user account, deletion or deactivation of user account, and reset the user account to base/initial level by deleting all the logs, refers & reducing the amount present in the User Account to “zero.”.

 

  1. EQUAL OPPORTUNITY
  • All users are bound by the same rules and have access to the database of players while picking up their team for creating challenges. Each user has the liberty to create as many challenges as he/she wants with the desired amount. The desired amount has to be selected from a set of available denominations.

 

  1. DEADLINE FOR CREATING/ACCEPTING CHALLENGE(S)

fantasyhiroes.com holds all the rights to abandon a challenge or adjust or change the deadline for accepting a challenge of a particular match or in unavoidable circumstances that stand beyond the control of fantasyhiroes.com . The scenarios wherein the match will not be abandoned and the deadline can be adjusted include (but are not limited to) the ones mentioned below:

  • fantasyhiroes.com has the deadline of creating a challenge until the match starts, for all the sports. No challenge can be created after the deadline has been crossed. This deadline is put in place to ensure that nobody takes the undue advantage of the fantasy gaming
  • fantasyhiroes.com users can create new challenge(s) or accept any challenge(s), respectively. In either case, participate in the game complies to a deadline which is 10 minutes prior to the start of real cricket match.

 

  1. CHALLENGE FORMATS
  • fantasyhiroes.com conducts Challenge(s) wherein the users can participate in a Challenge with another user without any restriction on participation.
  • fantasyhiroes.com offers the users to create their own challenge, by making his team, consisting of 2,3,4 players and wait for other users (friends or other fantasyhiroes.com users) to accept and compete with them. The challenges created by the users are a part of pay-to-play contests wherein the users are required to pay a challenge entry amount for joining the challenge.
  • fantasyhiroes.com neither allows nor encourages any change after the challenge is accepted. The Winning amount and teams once defined at the time of creating a private league cannot be changed further in any case.
  • fantasyhiroes.com at its sole and absolute discretion holds all the rights to block a user account, refraining the user from further playing or availing the services offered by fantasyhiroes.com , if any user is found or suspected of carrying out or encouraging any suspicious activity, by the auditing team of fantasyhiroes.com .

 

  1. COMPETITOR TRACKER

The users can check the score on their challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

 

  1. DECLARING THE WINNER

fantasyhiroes.com has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • How the points are calculated for contests is clearly mentioned and displayed in the scoring section of the app. User can access it anytime to avoid any kind of confusion or misunderstanding.
  • For every challenge, the winning amount for the winner is mentioned clearly.
  • The winning amount of a challenge is processed immediately.
  • We have tie-ups with highly reliable third-party service providers for live score feed

 

  1. TIED CHALLENGE
  • If there is a tie between two competitors or a group of competitors, the money will be refunded equally between them, less the platform fee.
  1. LEGALITY OF GAME OF SKILL
  • Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.
  • The Challenge (s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).
  • By participating in this Challenge(s), each Participant acknowledges and agrees that he/she is participating in a game of skill.
  • fantasyhiroes.com is a skill based fantasy sports mobile app that allows you to create Players vs Players fantasy challenges against other users. fantasyhiroes.com is different than traditional fantasy sports as a user’s line-up, also called challenge, consists of 2,3,4 players only. The user doesn’t have to create a team of 11 players.

 

  1. ELIGIBILITY
  • Participation in fantasyhiroes.com is open only to persons currently residing in India.
  • The minimum age for creating/accepting challenge(s) is 18 years. Age verification will be performed when user submits his/her PAN Card.
  • A valid email address is mandatory to participate.
  • Only those Participants who have successfully registered on the Website or the App(s) in accordance with the procedure outlined above shall be eligible to participate in a Challenge and earn winnings.
  • fantasyhiroes.com , in accordance with the laws prevailing in Indian states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland, according to which these states bar persons from participating in games of skill where participants are required to pay to participate, has barred individuals residing in those states from playing PAID GAMES fantasyhiroes.com . In case, amid detailed audits on the end of fantasyhiroes.com any user is found to be a resident of any of the aforementioned states and is found to be hiding it from fantasyhiroes.com at the time of registration then actions mentioned earlier including (but not limited to) block, account reset, account deletion or deactivation shall be initiated. In the event that the state laws of Indian states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland change and the residents of these states are allowed to participate in the paid versions of Game of Skills, the users who were blocked earlier for being a resident of these states, shall be treated as new registrations. However, in no case, any previous winnings shall be taken up for consideration and any claim of such sort will not be entertained whatsoever.

 

  1. fantasyhiroes.com TRANSACTIONS

Different types of transactions a user’s fantasyhiroes.com account are listed below:

  • Deposit: Whenever the user adds money into your fantasyhiroes.com account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s fantasyhiroes.com wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

 

  1. SELECTION, VERIFICATION OF WINNERS AND CREDIT OF WINNINGS; CONDITIONS RELATING TO THE WINNINGS
  • Selection of Winners
    • fantasyhiroes.com will select winners on the basis of computation and tabulation of scores in each Challenge. An individual whose chosen player will score the highest aggregate of points based on the on-field performance will be declared as winner by fantasyhiroes.com .
    • The users can check the score on their challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ section on the app. They will be able to see this in the card created for that challenge.
    • If in case there is a tie between the teams for the challenge, the amount will be distributed equally between both the challengers. However, fantasyhiroes.com shall charge a 15% fee from each user.
    • If the users have not complied to the Terms and Conditions defined by fantasyhiroes.com , then, fantasyhiroes.com shall not be liable to pay any winnings in relation to the use of the Website, App(s), Challenge, etc.
  • Contacting Winners
    • The users are bound to provide adequate and complete details at the time of registration. fantasyhiroes.com shall not be held responsible for any sort of communication, or omissions that might lead to a situation wherein the results may not be communicated to the Winner.
    • Once the match is completed, the users will receive an email as well as a mobile notifications from fantasyhiroes.com declaring the winner of the fantasy gaming/ challenge. The winning amount will be credited to the winner’s fantasyhiroes.com app wallet.
    • fantasyhiroes.com shall detail the users about the documents required for the collection of the winnings at this stage. As a general practice, winners will be required to provide the following documents:
      • Original scanned copy of the User’s PAN card.
      • User’s bank account details and proof of the same.
  • Credit of Winnings
    • fantasyhiroes.com shall credit the winnings to your fantasyhiroes.com app wallet within a couple of hours of the live match being completed. The result is declared alongside, with the winner and loser being informed separately through e-mail.
    • In case the user does not receive the amount in his/her account within 24 hours of declaring the result, the user must get in touch through email on [email protected]
    • User can transfer the money from your fantasyhiroes.com wallet to their bank account, after following the verification process.
  • Withdrawals
    • All withdrawals will be processed within 2-3 working days (herein the working days refer to bank’s working days & hours) excluding the date the request is made and then transferred to users’ verified bank account.
    • The user must ensure that his/her PAN and bank account details are completely verified with fantasyhiroes.com before placing a withdrawal request.
    • If a user’s request for withdrawal is cancelled, the user must stay assured that his/her fund is safe in their fantasyhiroes.com wallet. They should complete the verification process and place the request for withdrawal again. Users must ensure that their bank account does not belong to the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland.
  • Verification Process
    • An individual shall not be allowed by fantasyhiroes.com to withdraw his/her winnings without the submission and verification of the below mentioned documents within the time-period defined by fantasyhiroes.com . By accepting these Terms and Conditions, the users ensure that the documents provided at the time of verification are the true copies of the original documents.
    • Following verification is mandatory:

      A. Mobile
      To complete the mobile verification, the user can follow the following steps:

      1. Click on the MORE icon on the bottom right
      2. Click on the tab UPDATE YOUR KYC
      3. Enter the 10-digit mobile number
      4. Request for OTP
      5. Once the OTP is received, enter the OTP
      6. This completes the verification process for mobile number

      B. Email
      To complete the email verification, the user can follow the following steps:

      1. Click on the MORE icon on the bottom right
      2. Click on the tab UPDATE YOUR KYC
      3. Click on the email
      4. Enter the email id
      5. Request for OTP.
      6. Once the OTP is received, enter the OTP.
      7. This completes the verification process for email.

      C. Bank Account
      To complete the bank account verification, the user can follow the following steps:

      1. Click on the MORE icon on the bottom right
      2. Click on the tab UPDATE YOUR KYC
      3. Click on the Bank Account
      4. Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
      5. Upload the copy of the cancelled cheque or any supporting document
      6. This completes the upload process for bank account, pending a verification check from our end
      D. PAN
      To complete the bank account verification, the user can follow the following steps:

      1. Click on the MORE icon on the bottom right
      2. Click on the tab UPDATE YOUR KYC
      3. Click on the Pan Card
      4. Upload the copy of PAN card with your Full Name and Pan Card Number
      5. This completes the upload process for Pan Card, pending a verification check from our end
    • If verification is still pending even after submitting the documents:
      After the user has submitted the documents, fantasyhiroes.com initiates the process of verification from its end which takes about 24-48 hours (i.e. 2-3 working days). As soon as the verification is completed, the user shall receive an email from fantasyhiroes.com .
    • Any request for extending the time-limit for verification and document submission shall not be accepted by fantasyhiroes.com .
    • fantasyhiroes.com is authorized to disqualify any winner from withdrawing their accumulated winnings post scrutinizing all documents (or any part thereof) on the following grounds:
      • fantasyhiroes.com identifies that any of the document or information provided by the user at the time of verification is inadequate, incorrect, misleading, false, fabricated, incomplete or illegible; or
      • Participant does not fulfil the Eligibility Criteria specified above; or
      • Any other ground.
  • Miscellaneous
    • Winning distribution and awarding related decisions undertaken by fantasyhiroes.com shall be final, binding and non-challengeable. The individuals participating in any Challenge(s) must ensure that they are not the residents of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland. fantasyhiroes.com holds all the rights to disqualify any participant playing the paid formats of the Challenge(s) if identified as a resident of the aforementioned Indian states and forfeit any winnings earned by such participants. Further fantasyhiroes.com is authorized to suspend or terminate the accounts of such participants at its sole and absolute discretion.
    • Cash Transactions are not allowed on fantasyhiroes.com .
    • The winnings given to the participants declared as the winners of Challenge(s) organized by fantasyhiroes.com are non-transferable and non-refundable. The winners can neither exchange/redeem those winnings for cash or kind.
  1. PUBLICITY

In an event wherein an individual declared as the winner of Challenge(s) accepts the winnings offered by fantasyhiroes.com , then affiliates of fantasyhiroes.com and the company itself is authorized to use the name, likeness, voice and comments of the winner for various purposes including (but not limited to) advertising, promotion of the company in any media worldwide, alongside trading without any further permissions or consents and/or additional compensation being given to the participant. By accepting the Terms and Conditions, the winners of the Challenge(s) provide their consent for being available for promotional purposes as planned and desired by fantasyhiroes.com without any charge. The promotional and advertising events can include (but not limited to) press events, internal meetings and ceremonies/functions wherein the dates for the promotional events will be solely decided by the team of fantasyhiroes.com .

  1. GENERAL CONDITIONS
  • In a rare event wherein fantasyhiroes.com identifies the need of any governmental, statutory or regulatory compliances or approvals for organizing any event or the company identifies any on-going event or challenge breaching the legal guidelines or being prohibited by the legal authorities, then, fantasyhiroes.com hold all the rights to cancel or withdraw such event and/or challenge(s) without any prior notice to the participants or the winners. The individuals using the services provided by fantasyhiroes.com agree not to make any claims related to such cancellation or withdrawal in any manner whatsoever.
  • The employees, directors, affiliates, relatives and family members of fantasyhiroes.com , will not be eligible to participate in any Challenge(s).

 

  1. DISPUTE AND DISPUTE RESOLUTION
  • Any sort of disputes associated with services provided by fantasyhiroes.com including the challenge(s), the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or fantasyhiroes.com shall be undertaken by the courts of competent jurisdiction at New Delhi, India. All sort of disputes, issues, and questions shall be addressed by the court competent jurisdiction in alignment with the laws of India.
  • In a circumstance wherein a legal dispute arises (legal issue or question) between two parties, the party raising the dispute is bound to provide written notification (“Notification”) to the other party involved in the dispute. The parties involved in the dispute should initially resolve the issue amicably post receiving the Notification. However, if both the parties fail to resolve the dispute through mutual discussion within 15 days of receiving the Notification, the dispute shall be resolved by arbitration.
  • The place of arbitration shall be New Delhi, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
  • During the arbitration process, the parties involved in the dispute will be complied to follow the arbitration award. Additionally, the parties involved in the disputes will have to bear costs of arbitration on their own and will have to equally share the fees of the arbitrator unless stated otherwise by the arbitral tribunal. The arbitrator is allowed to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator is bound to provide a rational award.

 

  1. RELEASE AND LIMITATIONS OF LIABILITY
  • The users agree to access and use the Features provided by fantasyhiroes.com voluntarily and at their sole risk. Further, accepting not to hold fantasyhiroes.com responsible or liable on account of any loss or damage sustained including (but not limited to) any accident, injury, death, loss of property by Users or any other person or entity during the course of access to the services (including participation in the challenge(s)) or as a result of acceptance of any winnings.
  • The individuals using the services or Features provided by fantasyhiroes.com reimburse fantasyhiroes.com , and/ or any of its directors, employees, partners, associates, and licensors, from and against all the responsibility, liability, cost, loss or expense faced by the user due to their access to the Features including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.
  • fantasyhiroes.com shall not be held responsible either jointly or individually, for any sort of errors or omissions, neither on behalf of itself nor on behalf of third parties in terms of the winnings.
  • By accepting these terms and conditions the user accepts that he/she shall be held solely responsible for any consequences arising due to an event wherein a user carries out any sort of illegal act due to the non-conformity with these Terms and Conditions and other rules and regulations in relation to services, including the provision of an incorrect address or other personal details.
  • The users provide their consent to defend, and hold fantasyhiroes.com harmless from any third party/entity/organization claims arising due to, or associated with user’s involvement with Website or his/her participation in any challenge(s) organized on fantasyhiroes.com platform.
  • The individuals using the services provided by fantasyhiroes.com , by accepting these Terms and Conditions agree that fantasyhiroes.com shall not be held responsible alongside waiving and releasing each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against fantasyhiroes.com , its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) faced due to the services or associated with the challenges or the winnings of the challenges.

 

  1. DISCLAIMERS
  • To the extent permitted under law, neither fantasyhiroes.com nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors and/or employees shall be responsible for the deletion, the failure to store, incorrect delivery or the untimely delivery of any information or material.
  • In alignment to the legal bodies, fantasyhiroes.com shall not be held responsible for any harm faced due to downloading or accessing any information or material, the quality of servers, games, products, Features or sites, cancellation of competition and winnings. fantasyhiroes.com does not hold any responsibility if a User pays for access to one of fantasyhiroes.com ’s services and the user shall not be provided any refund as a result of, any inaccessibility that is caused by fantasyhiroes.com ’s maintenance on the servers or the technology that underlies our sites, failures of fantasyhiroes.com ’s service providers (including telecommunications, hosting, and power providers), software viruses, security breach, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. Further, fantasyhiroes.com disclaims any sort of warranty for the content provided on Website(s). Website(s) content is distributed on an “as is, as available” basis.
  • The users are solely responsible for any sort of material accessed, downloaded or otherwise obtained through Website and holds the sole responsibility for any potential loss of data or damage to their computer system that occurs as a result of downloading or accessing any such material.
  • fantasyhiroes.com shall make best endeavours to ensure that the Website(s) is error-free and secure, however, neither fantasyhiroes.com nor any of its partners, licensors or associates makes any warranty that:
  • the Website(s) will meet Users’ requirements,
  • Website(s) will be uninterrupted, timely, secure, or error-free
  • the results that may be obtained from the use of Website(s) will be accurate or reliable; and
  • the quality of any products, services, information, or other material that Users purchase or obtain through fantasyhiroes.com will meet Users’ expectations.
  • fantasyhiroes.com holds all the rights to rectify any errors identified in the determination of Winners or in the transfer of amounts to a User’s account, using various method as it deems fit, including (but not limited to) through a set-off of the mistaken payment from amounts due to the User or deduction from the User’s account of the amount of mistaken payment. In such events, fantasyhiroes.com agrees to notify the user about the error and the rectification measure adopted to address the error.
  • Complying to the legal bodies and authorities neither fantasyhiroes.com nor its partners, licensors or associates disclaims any sort of responsibility for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our website and/or app(s), even if we have been advised of the possibility of such damages.
  • fantasyhiroes.com is authorized to cancel any challenge(s) requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors in an event wherein such permission or authority is either not obtained or denied either before or after the organization of the relevant challenge(s).
  • By accepting these Terms and Conditions, the users agree not to make any demands, or claims in the event of suspension or closure of any Services or challenges organized/provided by fantasyhiroes.com .

 

  1. MISCELLANEOUS
  • In alignment with certain legislation, fantasyhiroes.com is bound to notify the users regarding various events. In this regard, the users by accepting these Terms and Conditions provide their consent that such notification issued and posted by fantasyhiroes.com on either Website and/or App(s) or conveyed through the e-mail provided by the customer while registration, will be considered adequate and authorized, and will be effective upon the customers. Further, fantasyhiroes.com shall not be held responsible for any loss of information or failing to notify the user, if the user fails to provide adequate and accurate information at the time of registration.
  • fantasyhiroes.com shall not be held responsible for delay or failure in notifying the users, organizing/providing services and challenge(s) because of outside reasons considered to be out of the reach of fantasyhiroes.com , including (but not limited to) any failure to perform due to unforeseen circumstances or cause beyond fantasyhiroes.com ’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour or materials or any cancellation of any match to which a Challenge relates. If such an event ever happens then, fantasyhiroes.com holds all the rights to cancel any related challenge(s) and to process an appropriate refund for all Participants.
  • fantasyhiroes.com ’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
  • By accepting these Terms and Conditions, the users provide their consent that regardless of any statute or law to the contrary, any claim or cause of action faced due to or associated with the use of Website or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
  • These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User(s) and fantasyhiroes.com Games Private Limited and govern your use of the Website, superseding any prior agreements that any User may have with fantasyhiroes.com Games Private Limited.
  • In an event wherein any part of these Terms and Conditions defined by fantasyhiroes.com is identified to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
  • fantasyhiroes.com is authorized to moderate, restrict or ban the use of the Website and/or App(s), by any particular user or generally, in alignment to the fantasyhiroes.com ’s policy/policies from time to time, at its sole, unbinding and absolute discretion and without any notice.
  • fantasyhiroes.com holds all the rights to permanently close or temporarily suspend any services (including any challenge(s)).
  • User’s Transaction history (including but not limited to Amount Added, Winnings, challenges created or accepted, etc.) will only be available for the last 21 days. In case any user has any query related to any of their transactions, they may reach our support team within 7 days of occurrence of the issue.

 

  1. REFUND
  • The Challenge amount is refunded under the following circumstances:
    • If the challenge card of the teams are not accepted by any of the opponent.
    • If the match is cancelled for which the card was created. This includes scenarios where the match is abandoned after it has started or the match is abandoned without a single ball being bowled.
  • Any amount once added to the fantasyhiroes.com account of user can’t be refunded back to the user in any case, and the amount can be used to create or accept challenges organized by fantasyhiroes.com .
  • The individuals using the services provided by fantasyhiroes.com are not permitted to cancel any transaction which has been once confirmed.
  • fantasyhiroes.com reserves the rights to refund the transaction amount to the user in the above mentioned case at its sole and absolute discretion post deducting applicable cancellation charges and taxes. Further, during the transaction process, the users must take note of the additional terms and conditions which significantly govern the transaction. In an event wherein the clauses defined in additional terms and conditions conflict with the present Terms and Conditions defined by fantasyhiroes.com , the additional terms, and conditions associated with transactions shall prevail. The refund is only applicable to the amount used to create or accept a challenge and shall be refunded to the fantasyhiroes.com User Account source, as deducted.

 

  1. STANDARD TERMS AND CONDITIONS OF PROMOTIONS
  • The users are bound to comply with the Promotion Terms defined by fantasyhiroes.com in respect of such Promotion (“Promotion Terms”) and these Standard Terms while participating in any sort of promotions. Further, the users while participating in any Promotion accepts and agrees to comply with terms and conditions, and privacy policies of the fantasyhiroes.com .
  • The Promotions, if any, are only open to users in India. Participation in the Promotions by proxy is strictly not permitted.
  • Participation in the Promotions is voluntary.
  • Participation in one Promotion does not automatically guarantee such user to be eligible to participate in another Promotion.
  • An individual using the services provided by fantasyhiroes.com shall participate and avail the Promotions offered by fantasyhiroes.com only through one account. A user already registered with fantasyhiroes.com is not permitted to create a new account or use various accounts for participating in a Promotion.
  • The individuals using the services provided by fantasyhiroes.com , intending to participate in a Promotion may be required to verify their mobile number and other account details in alignment with the Promotion Terms for such Promotion.
  • The individuals willing to participate in the Promotion of fantasyhiroes.com with their numbers registered on the National Do Not Call Registry (“NDNC Registry”), need to de-register their numbers from the NDNC Registry until the completion of such Promotion (including the delivery of Bonus Amount (if any) or the free-entry (if any) under such Promotion). fantasyhiroes.com shall not be held responsible for any loss or damage in the event of notification failure to the users from fantasyhiroes.com arising due to the participant’s association with NDNC list. The users intending to participate in the Promotion with their numbers registered on to the NDNC list shall not be authorized to make any claim or raise any complaints against fantasyhiroes.com if they do or do not receive any call or SMS with respect to their participation and all other matters pertaining to a Promotion.
  • The verification process may require the user to submit personal information about yourself. The users willing to participate in the Promotion provide their consent to receive communication from fantasyhiroes.com . Any sort of user information including identity and contact details collected by fantasyhiroes.com amid the registration, verification or during the user usage of Website shall be subject to fantasyhiroes.com ’s Privacy Policy.
  • fantasyhiroes.com reserves rights to disqualify any user at its sole and absolute discretion from a Promotion in an event wherein the user is identified to be engaged in any inadequate, illegal, or unlawful conduct (with regard to any of the Promotions or otherwise).
  • The users can use the Bonus Amount (if any) deposited in their accounts as a part of fantasyhiroes.com promotional offers for paying for challenge entry amount. However, the Bonus Amount (if any) present in the accounts of the users cannot be withdrawn or transferred to any other cash balance section of User Account held by the user with fantasyhiroes.com or to any third-party account or to any bank/payment instrument account.
  • The deposit of the Bonus Amount (if applicable) or the grant of the free-entry (if any) for Promotion shall be at the sole discretion of fantasyhiroes.com and shall be subject to the user’s compliance with these Standard Terms and the applicable Promotion Terms. fantasyhiroes.com is authorized to change or substitute the Bonus Amount (if any) or free-entry (if any) provided to the users under a Promotion at any time without any prior notice to the users. The users are not permitted to substitute Bonus Amount (if any) or free-entry (if any) for other items or exchange for cash.
  • In an event wherein fantasyhiroes.com identifies or believes that a user participating in the Promotion has violated the Standard Terms, Promotion Terms or the terms and conditions of the fantasyhiroes.com fantasy game(s), fantasyhiroes.com is authorized to withhold or forfeit the benefits of a Promotion (including a free-entry or Bonus Amount due to a participant or any winnings earned by the participant by using such benefits).
  • Mere participation in a Promotion does not entitle the participant to receive any free-entry or Bonus Amount(s) indicated as winnings under such Promotion.
  • fantasyhiroes.com ’s decision regarding the winners and winnings in the context of the Promotion(s) will be final and binding. Further, fantasyhiroes.com shall not entertain any sort of correspondence, objection, complaints, etc. in this regard.
  • Each Promotion cannot be clubbed with any of other challenge/offer/promotion that is running simultaneously and organized or conducted by fantasyhiroes.com .
  • fantasyhiroes.com holds all the rights to change/modify/or withdraw any of the Promotions and/or change these Standard Terms and/or the Promotion Terms without any prior notice to the users.
  • fantasyhiroes.com does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants of the Promotions.
  • Any dispute or disagreement regarding the Promotion shall be addressed and resolved in the jurisdictions of the courts of New Delhi, India as all these Promotions shall be governed by the laws of India.

 

  1. VERIFICATION
  • In order to create, register and operate an account with fantasyhiroes.com , the users need to verify personal and contact information including
    1. Mobile Number,
    2. E-Mail Address,
    3. KYC details
      • Pan Card Details
      • Bank Account Details such as, Name, Bank Name, DOB, Branch, IFSC Code, State.
  • The images provided by the individuals using the services provided by fantasyhiroes.com should be scanned copies of the original documents. Further, the image size of the scanned copies of original documents provided by the users for account verification should not exceed 2MB.
  • By accepting these Terms and Conditions, the users provide their consent to provide adequate and accurate information at the time of verification. fantasyhiroes.com reserves all the rights to reject the verification application of a user in an event wherein the PAN card details and Account details of the user does not match with each other.
  • The users using the services provided by fantasyhiroes.com should provide the documents demanded by fantasyhiroes.com , none of the document alternatives would be accepted for the verification process.
  • The verification process of fantasyhiroes.com can take a time of up to 5-7 working days for completion. The users will be updated by fantasyhiroes.com regarding the completion of the verification process.
  • Any change in the information provided by the user while registration or after should only be entertained if received in writing with a valid document of change. Users are bound to provide the change in their information to fantasyhiroes.com for updating their records in the system. If the user fails to provide the same, the user shall be held solely responsible for failure in receiving communication updates from fantasyhiroes.com .

 

  1. GENERAL TERMS & CONDITIONS FOR KYC (PAN CARD AND BANK ACCOUNT)

KYC verification is done through PAN card and Bank details. A verified KYC shall appear in green colour in settings.

  • PAN Card
    • A pan card once uploaded by the user and verified from our end can be deleted anytime if found or suspected to be a forged document.
    • The user cannot change the PAN card once verified with fantasyhiroes.com as it is a unique identity proof.
    • In case the documents are found or believed to be fake, the user account can be blocked for violation.
    • In case a user is found to be a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland after the PAN card verification, his/her PAN card can be deleted anytime even after the verification.
    • A verified PAN card shall appear in green colour under Settings-KYC.
  • Bank Account
    • A bank account once uploaded by the user and verified from our end can be deleted anytime if found or suspected to be a forged document.
    • In case the documents are found or believed to be fake, the user account can be blocked under violation of Terms & Conditions.
    • The withdrawals can be withheld if the uploaded documents are found or believed to be fake amid or after the bank account verification.
    • In case a user is found to be a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland after the bank account verification, his/her bank account can be deleted anytime even after the verification.
    • It is mandatory that the bank account number on the verification image should match exactly with the account number entered in details. The “0s” mandatory to be mentioned in the details.
    • User cannot register the same bank account with more than one fantasyhiroes.com account. The bank account details provided must be unique and not verified earlier with fantasyhiroes.com .
    • A verified Bank Account shall appear in green colour under Settings-KYC.
    • If your bank account details are already verified by fantasyhiroes.com , the user will have to write an email to fantasyhiroes.com at [email protected] mentioning about the change of bank account and providing the details of new bank account which the user want to link with fantasyhiroes.com . Our support team will delete the previous details. The user can then, add the new bank account details in KYC and complete the verification process again with fantasyhiroes.com .

 

  1. TAXATION 

    fantasyhiroes.com New Tax Rules & Regulations:

    • The winnings offered to the users declared as winners of the challenge(s) organised by fantasyhiroes.com comply with the new TDS law, effective 1st April 2023, under the Income Tax Act 1961.
    • TDS will be deducted at 30% of your net winning at the time of withdrawal.
    • For example, if a user and one of his/her friends participate in a challenge with ₹500 each, the pool value for the challenge would be ₹1000.
    • Thus, once that challenge is settled, fantasyhiroes.com shall charge a total of ₹300, i.e. ₹150 from each participant.
    • If no withdrawal is made in the entire financial year, TDS will be deducted from net winnings as on 31st March 2024.
    • Your Net winnings is the difference between your gains and spends.
    • Net winnings* = Total winnings – (Total Entry Amount-Cash Bonus/Discount)
      *subject to change as per the rules that are to be notified under the Income Tax 1961.
    • We recommend that you go through the attached Government notification for complete details on this new TDS law.

    Let’s take an example:

    Mohit participates in a contest worth ₹100, he uses a Discount coupon of ₹50 and ends up winning ₹200.

    Winnings: ₹200

    Net winnings: ₹200 – (₹100-₹50) ₹150

    Example 1: Complete Withdrawal of ₹200

    Now since, Current TDS Liability (30% of net winnings) < 30% on the withdrawal amount

    Applicable TDS (30% of 150): ₹45

    Withdrawal (after TDS): ₹155

    Example 2: Partial Withdrawal

    1st Withdrawal of ₹100

    Now since, 30% on the withdrawal amount < Current TDS Liability (30% of net winnings)

    Applicable TDS (30% of ₹100): ₹30

    Withdrawal after TDS: ₹70


    2nd Withdrawal of ₹100

    TDS paid till date: ₹30

    Current TDS Liability (30% of ₹150 net winnings) – TDS paid (till date): ₹15

    Since, Current TDS Liability < 30% of withdrawal amount

    Applicable TDS (30% of ₹150- ₹30): ₹15

    Withdrawal after TDS: ₹85

 

  1. WITHDRAWALS
  • User is not allowed to withdraw the Deposited amount. He/she can only withdraw the Winning amount.
  • A minimum amount of ₹ 100 can be withdrawn from winning balance per day.
  • A maximum amount of ₹ 1,00,000 can be withdrawn per day.
  • A maximum of 3 withdrawal requests can be placed in a day.

A user’s withdrawal request is processed within 2-3 working days (herein the working days refer to bank’s working days & hours) excluding the date on which the request is made and then transferred to users’ verified bank account. In case, user’s withdrawal request is not processed within 2-3 days after the date the request is made; he/she must check in their registered email address which was provided at the time of registration for any communications from fantasyhiroes.com . In an event, any user is found to be violating the general Terms & Conditions of the website, then fantasyhiroes.com at its sole and absolute discretion, holds all the rights to take strict measures against the users including (but not limited to):

  • In an event a user is found to be having more than single id registered on fantasyhiroes.com or multiple ids registered under the same name then the withdrawal request of such users can either be put on hold, or their user accounts can be blocked refraining them from playing further on fantasyhiroes.com .
  • The withdrawals of users found to be creating a fake refer chain by creating multiple ids under the same name to earn the Refer & Earn bonus, if any or for any other purpose, will be blocked from using fantasyhiroes.com services or Features provided by the platform alongside putting their withdrawal requests on hold.
  • In an event, any user is identified to be a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh or Nagaland amid the fantasyhiroes.com audits and had hidden this fact while registering at the platform will be blocked, and his/her withdrawal requests will be put on hold.
  • In case the withdrawal request of a user is kept on hold, and fantasyhiroes.com at its sole & absolute discretion decides to process the withdrawal request of that user after he/she agrees to abide by the Terms of fantasyhiroes.com then such withdrawals shall take 5-7 working days to process.
  • In case, we suspect any account to be violating our verification terms already stated in the Terms & Conditions of fantasyhiroes.com ; we hold all the rights to verify the user at any time. fantasyhiroes.com holds all the rights to video call any user at any point of time to validate & verify his/her identity. If the video call done as a part of the verification process is found to be negative, then the user account shall be blocked & his withdrawal shall be put on hold. fantasyhiroes.com is free by all means to verify & validate the identity of a user at any point of time as per its will/wish.
  • The PAN Card and Bank Account of the user requesting for Withdrawal should be verified with fantasyhiroes.com .
  • The user’s name mentioned on the PAN card uploaded on fantasyhiroes.com for verification, and the Profile name of user should be same.
  • User cannot withdraw balance to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.
  • fantasyhiroes.com , at its sole and absolute discretion, can hold or deactivate the Withdrawal service anytime without any prior information to the user.
  • The user requesting an Withdrawal should not have any Violation History on fantasyhiroes.com .
  • In case, a user violates the Terms of fantasyhiroes.com , after a number of successful Withdrawals, the next & forthcoming Withdrawal request by the user will be put on hold & will continue to be on hold until an appropriate explanation is received by fantasyhiroes.com .
  • In case of a dispute, disagreement or concern between fantasyhiroes.com and its payment partner, fantasyhiroes.com holds all the right to put the withdrawal requests and amounts on hold until the resolution.

 

  1. PAYMENT TERMS
  • In respect of any transactions entered into on the fantasyhiroes.com platform, including making a payment to participate in the paid challenge(s), users agree to be bound by the following payment terms:
    • The payment of pre-designated amount Users make to participate in the challenge(s) is inclusive of the pre-designated platform fee for access to the fantasyhiroes.com Services charged by fantasyhiroes.com and pre-determined participant’s contribution towards winnings.
    • The fantasyhiroes.com reserves the right to charge a Challenge Entry Amount, which would be specified and notified by fantasyhiroes.com on the Challenge page, being created on fantasyhiroes.com platform, prior to a User’s joining of such Challenge. The Challenge Entry Amount (inclusive of applicable tax thereon) will be debited from the User’s account balance.
    • The User may participate in a Challenge wherein the User has to contribute a pre-specified contribution towards the Winnings of such Challenge, which will be passed on to the Winner(s) of the Challenge after the completion of the Challenge as per the terms and conditions of such Challenge.
  • In order to ensure statutory compliance under section 269SU of the Income tax Act, we strictly encourage payments by payees to our bank accounts through electronic modes viz. Paytm, the details of which are reflected on our payment platform.